Monday, April 28, 2008

Timepeel Microdermabrasion - The Solution To Expensive Anti-Aging Cosmetic Procedures

Before taking drastic measures and trying every featured product at your local department store, it's important to consider a treatment option that can provide lasting results. Non-invasive solutions are always preferable to invasive plastic surgery. Accordingly, microdermabrasion has become one of the most popular and effective treatments available to give skin a renewed and youthful appearance. Formerly a procedure available only in salons and spas, the Timepeel Microdermabrasion device is designed especially for use at home.

Timepeel Is Approved By The FDA For Home Use

Although there are a number of exfoliation options you can use at home, Timepeel Microdermabrasion is different for a few reasons. It is the first and only natural diamond microdermabrasion device approved by the FDA for home use. Not only is the natural diamond tip safer than other microdermabrasion methods, it allows for treatment around the delicate eye and mouth areas.

Since diamonds are one of the hardest of all natural stones, they can be used to remove dead skin cells as well as surface markings and blemishes without the regular risks associated with traditional methods. Other methods use sand crystals composed of aluminum oxide and operate much like a sand blasting tool on your face. Just as with any sanding device, this process produces dust which can be harmful if inhaled. Excessive aluminum oxide dust also prevents traditional treatment methods from getting close to the eyes and mouth where those first fine lines typically appear.

Natural diamonds used in the Timepeel Microdermabrasion machine produce none of this dust normally associated with other devices. As a result, the Timepeel can treat the eye and mouth areas where lines tend to be a concern. Dead skin is removed in a controlled and precise manner which results in a renewed complexion and more youthful appearance. New cell growth is encouraged so that skin is regenerated and renewed.

Until the Timepeel was approved for home use, this high quality treatment could only be received from a professional facility offering natural diamond microdermabrasion rather than treatments using crystals. Although opting for professional treatments will provide desirable results, there is a considerable expense associated with this option. Services at spas, salons and clinics are expensive and one treatment won't be enough. Ideally, you'll want a couple of treatments each month or so to keep your skin looking young and clear. Those costly visits will add up quickly.

With the Timepeel Microdermabrasion device, you will save hundreds of dollars because you buy it once and use it repeatedly in the comfort of your own home. In fact, depending on the area where you live, the Timepeel may cost less than one treatment at a professional skin care office.

Learn more about Timepeel Microdermabrasion and anti aging skin care at HealthySkinCareTreatments.com. While you're there, don't forget to sign up for our free information-packed skin care newsletter.

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Something Special in the Air?

When an industry is ranked lower in customer satisfaction than the Internal Revenue Service, its a sign that theres trouble brewing. Thats where the airline industry finds itself, battling some bumpy turbulence following a May report from the University of Michigan. Consumers dont find the skies too friendly any longer, as the airline industry scored a paltry 63 on a scale of 100 on the American Customer Satisfaction Index (ACSI). The airlines worst score ever was two points below the IRS, a government organization notorious for having a bad reputation.

Several airlines have been hit by a multitude of problems in recent years, which have delivered a body blow to customer service. Bankruptcy, increased fuel costs, cutbacks and security concerns have all led to disenchanted employees, fewer on-time flights and more lost luggage. A perfect storm of problems have led to record-low customer satisfaction.

Airlines are suffering from a nexus of factors that are creating a drop in the overall experience of air travel, said Howard J. Ross, a customer satisfaction expert and president of a Maryland-based consulting firm. The security issues, overcrowding and a downgrading of some positions has all played a part in my experience.

The Michigan study found United Airlines (56) and Delta Air Lines (59), both of which are coming out of Chapter 11 bankruptcy, finishing at the bottom among all airlines. Several other major airlines such as Northwest (61), also suffering with financial problems, didnt finish much higher.

The study asked approximately 20,000 people during the first quarter of 2007 to rate their level of satisfaction across 19 industries. The only industry to rank lower than the airlines was the cable and satellite TV industry at 62.

Meanwhile, the ACSI found that customer satisfaction as a whole was at an all-time high. The overall index increased to 74.9, its highest level since the survey was first conducted in 1994. Retail and financial services saw the most gain in customer satisfaction improvements, with major stores like Costco and Best Buy scoring well, as well as banks Wachovia and Wells Fargo.

At this point in time, airlines can only dream of the numbers the financial and retail industries are pulling in when it comes to customer satisfaction. In spite of rising fuel costs, security issues and labor woes, Deltas CEO James Whitehurst knows exactly where the problem lies, commenting in a recent MSNBC story that the root cause of why we are in bankruptcy is because we lost sight of the customer.

What can airlines do to recapture some consumer trust and satisfaction? Start by unlocking the secrets of one of its own Southwest Airlines. The low-frills carrier scored highest among airlines on the ACSI with a 76. Southwest operates on a smaller scale than the bigger airlines, but what it does, it does very well.

Southwest didnt have the financial problems all the other airlines did, and so they could continue doing what they were doing well, said Chuck Cowan, a Birmingham, Alabama-based Ph.D. and financial analyst. Id say the basic problem is that airlines are drowning and cutbacks to stay alive are impacting customer satisfaction. Southwest isnt having the same problem because they hedged against fuel price increases and they havent had cutbacks.

Achieving high levels of customer satisfaction cant be accomplished simply with meetings and PowerPoint presentations. It takes an investment in people. Home Depot made a $350 million investment in store operations, new hires and more training, which helped the retail giant improve its ACSI ranking by 4.5 points in 2006.

The airlines will have to do more with less, operating with a lot fewer employees. In 2000, U.S. carriers had 672,294 workers on the books. In 2005, that number dropped to 529,590, according to the Department of Transportations Bureau of Transportation Statistics. The result? The 20 airlines reported an on-time arrival rate of 73.1 percent in January 2007, down from 78.8 12 months earlier. Mishandled bag reports also shot up from 6.93 per 1,000 passengers to 8.19 in the same time span.

Customer service lies at the heart of the airlines recovery plan. As the Michigan report defined, the first step in improvement here is to recognize that something is wrong. No doubt the industry has done just that. But follow through is whats key here, so when flight delays, lost baggage and weather-related problems strike, the airline industry is going to have to go above and beyond the call of duty if its going to regain any traction in customer satisfaction.

My experience is that most companies want better customer service but dont really know how to create it, said Ross. Good customer service requires a number of things: clear behavioral objectives and standards; focused recruiting to get the kind of people you are looking for; clear training programs that not only give people the skills they need, but teach them communication and attitudinally as well; and a strong feedback mechanism to the company and back to the employees as to how they are doing.

Dr. Jan Stringer, Phd, is the founder of the National Business Research Institute. http://www.nbrii.com which creates, deploys, and analyzes superior customer and employee satisfaction surveys.

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